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A phrase that sums up today’s discussion is attributed to a member of the venerable Duke Ellington group: “It doesn’t mean nothing if I don’t have that swing.
To put it into terms appropriate for the federal information technology public, why bother with a website that adheres to the agency’s goals and meets security standards if no one wants to use it?
Ryan Picchini is the Senior Director of Product Marketing at Acquia, and he joined host John Gilroy this week. Federal technical conference to discuss user interface design for federal websites. He showed how effective web design can help align agency resources and give flexibility to scale. Ryan provides details on how a content management system can remove silos for citizens to consume federal information.
The COVID-19 pandemic has forced citizens to visit federal websites for information on many issues, the main one being information on vaccines. An argument can be made that the efficient provision of information can make drastic increases in public health. However, the federal government is certainly involved in much more than public health.
One might ask, “Why worry? In a recent study by Carahsoft, 23% were concerned about confidential information and the risk of hacking, while 18% were concerned that they could not tell the difference between federal government communications and a scam.